Shipping Policy

Flexible custom orders usually require production or processing before shipment. Timing depends on category, process, quantity, peak capacity, and when you approve artwork. Displayed dates are estimates until confirmed.

If materials, QC rework, or force majeure cause delay, we will communicate and discuss options.

Regions, carriers, and fees follow checkout or contract terms. Cross-border shipments may involve customs and taxes payable by the recipient or as agreed—confirm before ordering.

Inspect packaging on delivery. For damage or shortage, keep evidence and contact us within carrier time limits so we can help with claims or replacement review.

Returns caused by wrong addresses, refusal, or long unclaimed deliveries are handled per actual cost rules.

Personalized goods may not qualify for no-reason returns where law allows; quality issues follow QC and after-sales policies.